Shipping + Returns

Shipping

Our shipping team works hard to get your order on time and is in excellent condition. Once you place an order we will send you a confirmation email and begin processing your order. All orders received from Delhi, can be delivered by our riders. All orders received from outside Delhi are shipped out of our warehouse within 24 hours. Once shipped, we will send you an email with tracking details about your order. We package & ship orders to PAN India but transit time will vary from location to location. Orders are usually delivered within 1-7 business days (excluding Sundays and holidays). However, delivery time may vary depending on Indian locations and shipping delays due to circumstances beyond our control. It is important that you provide the correct address, PIN Code and shipping details to ensure timely delivery. Orders are shipped daily except holidays and Sundays.

If your order arrives at the address and no one is going to pick up the package, we will contact you immediately about this. If there is no response, we will notify you of a failed delivery attempt and arrange another delivery soon. However, after three failed delivery attempts, the package will be returned to our warehouse and we will cancel the order.

Return Policy

We hope you are happy with all products you bought from us, but if you’re not entirely satisfied, you’ll find details of our return policy below.

We strongly recommend that all items be checked fully at the time of delivery.

You’re entitled to return your items within 7 working days from the date of purchase and receive a full refund.

In general, an item may be eligible for return within the applicable return window except under the following conditions:

  • Perishable items.
  • Unsealed items with a protective seal due to health protection or hygiene reasons.
  • Personal hygiene products.
  • Products bought in a clearance sale and marked as “non-returnable” on the category detail or product detail page.
  • Gift cards.
  • In case of prescription medicines, open packages or cut strips.

Terms & Conditions for Returns

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

In case of medicines, items must be returned in full, in their original condition, with box, strip and packaging intact.

If you wish to return a device that stores any personal information, please ensure that you have removed all such information from the device prior to returning. Medsin shall not be liable in any manner for any misuse or usage of such information.

How to return/exchange an item?

For Return intimation, please get in touch with our team on [email protected] or 8000200083 and chat with us from 10AM to 7PM, Monday to Sunday.

Our Team will verify the claim made by the customer within 48 business hours from the time of receipt of complaint.

Once the claim is verified as genuine and reasonable, you will receive instructions about how and where to send or drop off your return items. Please note that all options are not available in all areas and our customer care will make all efforts to facilitate a convenient option.

Unfortunately, we’re unable to cover the costs of returning your items unless you’ve received products other than that you ordered; products that are damaged; or products that have a shelf life of less than 3 months. Please ensure products are properly secured and packaged and we recommend sending all return items via a branded courier service where required. We cannot be liable for any damages incurred during return transit through a service other than Medsin.

How long will it take to process my return?

We aim to process your return within 48 hours of receiving the item, and initiate the refund process. However, it may take up to 30 working days for the payment provider to credit the refund amount.

Please note that upon processing the return, we are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of items returned, which in some cases may be up to 100%. Any such deduction will be communicated prior to processing the refund amount.

In some cases, we may be able to offer only a replacement or credit note in place of a refund. We will notify you accordingly as soon as the return is processed by our returns department.

Order Cancellation Policy

Upon placing the order, if you would like to cancel it, you can do so while the order status is in a created state:

In order to cancel the order:

Log into Medsin.com account and go to My Account –> Order history

Identify the order you wish to cancel and click on Cancel button against the order

Once the order has been approved by our team self-cancellation will not be available.

Please contact our customer care team at  [email protected] or 8000200083 for all cancellation requests.

If a request for cancellation is received prior to the order being shipped, it’ll be processed immediately and a complete refund will be made.

Once the order is shipped, cancellations will be treated as a return. The process outlined above in the returns policy will be applicable.

Refund Process is as follows:

For canceled orders: orders which are canceled by MedSin or Customer before processing, refund will be initiated automatically through the original mode of payment

For return orders: orders for which return has been processed refund will be initiated immediately. We’ll attempt to issue a refund through the original payment method. This may take up to 30 working days for the amount to be credited. However in some cases we may have to use an alternate refund process, while in some cases we may be able to only provide an exchange / credit note.

 

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